Privacy Policy
Last updated: 28 October 2026
MK Creative respects your privacy. This policy explains how we handle personal information when you visit mkcreative.co.uk, contact us or use our creative services.
Who we are
MK Creative is a freelance creative business operated by Mike Knapek, trading as MK Creative. We are the controller responsible for the personal information covered by this policy.
For privacy questions or requests, email mike@mkcreative.co.uk.
Information we collect
When you contact us, we collect the information you provide, such as your name, email address, telephone number, business details and information about your project.
When you work with us, we also collect information needed to deliver our services, including correspondence, project briefs, quotations, contracts, feedback, billing details and payment records.
Our website hosting provider also collects technical information when you browse the website, as described below.
How we use your information
We use personal information to respond to enquiries, prepare quotations, deliver projects, communicate with you, manage payments and maintain business records.
We rely on the following lawful bases:
Taking steps at your request before entering into a contract, or performing our contract with you.
Our legitimate interests in responding to general enquiries, managing business relationships and operating and protecting our business.
Compliance with legal obligations, including keeping required tax and accounting records.
Your consent, where required for optional cookies or other optional processing.
Where we rely on legitimate interests, we consider your rights and interests before using your information.
If you do not provide information needed to respond to an enquiry or deliver a project, we may be unable to proceed.
Website hosting and contact forms
Our website is hosted by Squarespace. Squarespace collects technical information, such as your IP address, browser, device and network details, referring pages and pages viewed, to deliver and protect the website.
Squarespace also uses certain information for its own platform and service purposes. Its privacy policy is available at https://www.squarespace.com/privacy.
When you submit a contact form, we use the information to review and respond to your enquiry. This information is handled through our website hosting, form-handling and business email services.
Cookies and website analytics
Our website uses cookies and similar technologies to support its operation and security. These technologies store or access information on your device.
Where website analytics are enabled, they help us understand how visitors find and use the website. This may involve technical information and details of website activity, such as pages viewed and visit times.
Where consent is required for optional technologies, we ask for it before using them. You can manage your preferences through the website’s cookie controls where available. You can also block or delete cookies through your browser settings, although this may affect some website functions.
For information about Squarespace’s cookies, visit https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses.
Who we share information with
We share personal information only where needed to operate our business, provide our services or meet legal obligations.
Recipients may include website hosting and form-handling providers, business email and file-storage providers, invoicing and accounting services, and collaborators or suppliers involved in delivering your project.
We may also share relevant information with professional advisers or authorities where necessary to meet legal obligations or establish, exercise or defend legal claims.
Where a provider processes information on our behalf, we are responsible for ensuring appropriate data protection arrangements are in place.
International processing
Some service providers may process information outside the UK. Where this involves a restricted international transfer, UK data protection law requires an appropriate transfer mechanism, such as UK adequacy regulations or approved contractual safeguards.
You can email mike@mkcreative.co.uk to ask about the providers, processing locations and safeguards applicable to your information, including how to obtain a copy of relevant safeguards.
How long we keep information
We keep personal information for as long as needed for the purpose it was collected.
For enquiries, we consider whether the discussion remains active and whether we reasonably need the correspondence for follow-up.
For client and project records, we consider the duration of our working relationship, agreed ongoing support, and any need to establish or defend legal claims.
We keep invoices and accounting information for the periods required by applicable tax and accounting law.
Website information is retained according to the relevant provider’s settings and operational requirements. Backup copies may remain until they are replaced or expire through the normal backup cycle.
We delete or anonymise information when it is no longer needed.
Keeping information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to those who need it for the relevant purpose.
Your rights
Depending on the circumstances, you have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of its use or a portable copy.
You can object to processing based on our legitimate interests for reasons relating to your particular situation. You can object to direct marketing at any time.
Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise your rights, email mike@mkcreative.co.uk. We may need to confirm your identity. We normally respond within one month and without charge. If a lawful exception or extension applies, we will explain it.
Complaints
If you have concerns about how we handle your information, please email mike@mkcreative.co.uk.
You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.
Changes to this policy
We may update this policy when our practices or legal requirements change. The latest version will appear on this page with an updated date.